📍 Shenzhen, China · Serving the USA Nationwide
How to Reach Us

Multiple Channels — Whichever Works for You

Reach us by email, WhatsApp, phone, or WeChat. WhatsApp is the fastest channel for urgent operational matters (customs holds, vessel ETAs, etc.). For new enquiries and quotes, the quote form is the most efficient way to give us everything we need.

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WhatsApp — Fastest

+86 [YOUR_WHATSAPP]

Best for urgent shipment matters and quick questions.

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Email

[email protected]

Best for detailed enquiries with attachments (packing lists, invoices).

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Phone

+86 [YOUR_PHONE]

Available 9am–6pm Beijing time (after-hours: WhatsApp).

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WeChat

ID: [YOUR_WECHAT_ID]

For Chinese clients or those preferring WeChat. Add via ID or scan QR.

Office Location

📍 ChinaUSDDP Head Office

[YOUR_OFFICE_ADDRESS]
Shenzhen, Guangdong
People's Republic of China

Hours: Monday–Saturday, 9am–6pm (Beijing time)
After-hours / weekends: WhatsApp on-call team

US Operations

We work with a network of US-licensed customs brokers, deconsolidation warehouses, and drayage carriers at all major US ports — Los Angeles / Long Beach, NY / NJ, Savannah, Houston, Seattle. US-side coordination is handled by our China team in collaboration with local partners.

Response Times

  • WhatsApp: Usually within 15 minutes (business hours), within 1 hour (after hours)
  • Email enquiry: Within 2 business hours
  • Quote requests: Within 2 business hours with full quote
  • Operational issues: Immediate during business hours, within 1 hour after-hours

Need a Freight Quote?

For LCL DDP, FCL DDP, or anti-dumping product shipments — use our dedicated quote form for fastest turnaround.

Request a Free Quote →
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